- Step One: Resident submits a written request for an informal review, stating what the issue is and any action taken as of the request date;
- Step Two: An informal review will be scheduled with the Manager of the Program and/or the Executive Director;
- Step Three: A written summary of the meeting will be sent to all parties;
- Step Four: If there is no resolution at the informal review, a written request for a formal grievance is submitted by resident citing the reasons for the grievance and the relief sought;
- Step Five: A Grievance hearing is scheduled;
- Step Six: The written decision by the hearing officer is sent to all parties.
Situations where there are NO rights to the grievance procedure:
- Criminal activity that threatens the health or safety of other residents;
- Any violent or drug-related activity;
- Issues with other tenants.