Grievance Procedure


Grievance Procedure

  • Step One:  Resident submits a written request for an informal review, stating what the issue is and any action taken as of the request date;
  • Step Two:  An informal review will be scheduled with the Manager of the Program and/or the Executive Director;
  • Step Three:  A written summary of the meeting will be sent to all parties;
  • Step Four:  If there is no resolution at the informal review, a written request for a formal grievance is submitted by resident citing the reasons for the grievance and the relief sought;
  • Step Five:  A Grievance hearing is scheduled
  • Step Six:  The written decision by the hearing officer is sent to all parties.

Situations where there are NO rights to the grievance procedure:

  • Criminal activity that threatens the health or safety of other residents;
  • Any violent or drug-related activity;
  • Issues with other tenants

In search of housing in the Town of Vernon?

The waiting list for the Section 8 Housing Choice Voucher Program is currently CLOSED. However, we are accepting applications for the Public Housing Program and the Pitkat Congregate Living Center. Please review the details of each program to see if you or your family qualify. Be advised that all housing sites under the Vernon Housing Authority are subject to a waiting list at this time.  

Public Housing and Congregate Housing Waiting Lists are OPEN! Click here to request an application